Ilesanmi Mayowa
Product Designer | IT Support Specialist
Ibadan, NG.About
Highly versatile professional with a proven track record in both UI/UX Product Design and comprehensive IT Operations. Expertly translates complex concepts into elegant, intuitive user interfaces while leveraging deep IT service expertise to deliver robust troubleshooting and infrastructure management. Committed to enhancing user satisfaction and driving operational efficiency through innovative design solutions and reliable technical support.
Work
PWAN Properties PBP
|Real Estate Consultant
Remote, Remote, Nigeria
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Summary
Developed strategic marketing plans and provided comprehensive client support to facilitate successful real estate transactions for buyers and sellers.
Highlights
Developed tailored marketing plans that attracted target buyers, resulting in a 15% increase in property inquiries and lead generation.
Guided over 50 clients through complex real estate processes, from property search to closing, ensuring smooth and satisfactory transactions.
Conducted in-depth client consultations to identify specific needs and preferences, leading to a 20% higher match rate for properties and improved client satisfaction.
Lah Cooperation
|Product Designer
Remote, Remote, Nigeria
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Summary
Led UI/UX design initiatives while concurrently managing comprehensive IT infrastructure and support operations for a diverse user base.
Highlights
Designed and developed high-fidelity wireframes and prototypes, translating complex concepts into intuitive user interfaces that enhanced product usability.
Managed and maintained critical server room infrastructure and IT equipment, ensuring system uptime and operational efficiency for over 100 users.
Resolved an average of 15+ IT incidents daily within defined Service Level Agreements (SLAs), maintaining high user satisfaction rates.
Implemented and configured advanced security solutions, including Antivirus, Cisco NAC, and McAfee DLP, to protect sensitive data and enhance network integrity.
Conducted routine maintenance, repair, backup, and restoration of computer systems, networks, and servers, safeguarding data integrity and business continuity.
Signal Alliance Limited Nigeria
|Cloud Operations Support
Remote, Remote, Nigeria
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Summary
Provided comprehensive cloud operations support, ensuring successful Microsoft cloud implementations and client satisfaction.
Highlights
Successfully executed over 10 cloud implementations, achieving project sign-off within established timelines and exceeding client expectations.
Provided expert guidance to businesses on Microsoft cloud capabilities, facilitating informed technology adoption and maximizing ROI.
Managed day-to-day technical support for clients, resolving issues related to Microsoft cloud products with a 95% resolution rate.
Delivered complex Microsoft cloud projects on schedule, demonstrating strong technical proficiency and effective project management.
Ministry of Information and Technology (NYSC SCHEME)
|Computer Engineer and Instructor
Remote, Remote, Nigeria
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Summary
Managed organizational computer systems, provided technical support, and instructed on computer engineering principles within a government scheme.
Highlights
Constructed and managed a comprehensive computer system for the organization, enhancing operational efficiency by 25%.
Provided daily technical support to over 50 users, resolving hardware and software issues to minimize operational downtime.
Implemented robust system security measures and data assurance protocols, safeguarding sensitive organizational information.
Designed, installed, maintained, and repaired diverse computer systems, ensuring peak performance and reliability for critical operations.
Education
University of Ibadan
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Bachelor
Psychology
Grade: 2nd Upper Class Division
Certificates
Introduction to Python (CPN)
Issued By
CPN
Microsoft Certified: Trainer
Issued By
Microsoft
Introduction to CSS
Issued By
Certification Body
Introduction to HTML
Issued By
Certification Body
Introduction to Data Analytics
Issued By
IBM
AI For Everyone
Issued By
Coursera DeepLearning.AI
UI/UX Design
Issued By
Certification Body
Skills
Technical Support
Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, IT Applications, Incident Management, System Maintenance, Data Assurance.
IT Infrastructure
Server Room Management, Network Setup, Physical Network, Logical Network, M365 Administration, Cloud Operations, System Security, Firewall Configuration.
Product Design
UI/UX Design, Wireframing, Prototyping, High-Fidelity Design, User Interface Design.
Project Management
Project Delivery, Prioritization, Multitasking, SLA Management, Cross-functional Collaboration.
Client Relations
Customer Service, Client Consultation, Stakeholder Engagement, Technical Guidance.
Programming & Data
Python, HTML, CSS, Data Analytics, AI Fundamentals.
Interests
Technical Interests
Research, IT Labs, Troubleshooting, Website Design, Application Design, Data Processing.
References
References
Available upon request